1. Overview

This Privacy Policy explains how MiiQ (also referenced in parts of the app as miGPT) collects, uses, protects, and manages information when you use our platform.

2. Information we collect

• Account and profile data (name, email, role, organization membership)
• Security and authentication data (login activity, session metadata, audit records)
• Assistant content (chat prompts, responses, assistant instructions, tool settings)
• Knowledge data (files, extracted text, indexing metadata, retrieval settings)
• Technical and usage data (device/browser details, feature usage, diagnostics)

3. How we use information

• Provide and operate chat, assistants, knowledge retrieval, and admin features
• Apply role-based access controls and organization-level authorization
• Maintain security, detect abuse, and investigate incidents
• Measure reliability and improve performance, quality, and user experience
• Send service-related updates such as security, billing, and support notices

4. Legal basis and sharing

We process data to deliver requested services, maintain platform security, meet legal obligations, and support legitimate business operations. We do not sell personal data.

We may share data with trusted infrastructure and support providers under contractual safeguards, or with authorities when legally required.

5. Retention

We retain information for as long as needed to operate the service, maintain required audit/security records, enforce agreements, and satisfy legal obligations. Retention periods may vary by data type.

6. Security controls

• Encryption in transit and secure data handling practices
• Role-based access controls and organization isolation boundaries
• Monitoring, audit logging, and incident response workflows
• Ongoing hardening and operational safeguards

7. Your rights and choices

Depending on applicable law, you may request to:

• Access or correct your personal data
• Export or delete eligible data
• Object to or limit certain processing

8. International transfers and children

Our services may be hosted in multiple regions. If data is transferred across borders, we apply reasonable contractual and technical safeguards. The service is not intended for children under 13.

9. Contact us